1. Who this policy applies to

This policy explains how Pet Portraits South Africa, operated by WP DEN DOT COM LTD, collects and uses information when you visit petportraits.co.za, upload a pet photo, create a preview, place an order, or contact support.

2. Information we collect

We may collect your name, email address, phone number, delivery address, order details, support messages, uploaded pet photos, generated artwork, style selections, checkout status, device and browser information, IP address, referral or campaign information, and basic website activity needed to operate and improve the service.

3. How we use information

We use this information to create previews and finished artwork, process orders and payments, print and deliver products, provide downloads, send order emails, respond to support requests, prevent abuse or fraud, maintain security, improve the website, and meet legal or financial obligations.

4. Payment information

Payments are handled by Stripe. Stripe receives the information needed to process your payment and may process that information under its own terms and privacy policy. We do not store full card numbers or card security codes on our servers.

5. Service providers and disclosure

We share information only where needed to run the service. This can include payment processors, email providers, hosting and storage providers, image generation providers, print and fulfilment partners, delivery partners, analytics or advertising tools, professional advisers, and authorities where legally required.

Information is disclosed through secure service integrations, admin systems, email, fulfilment workflows, and support communications as needed for those purposes.

6. Security

We use reasonable technical and organisational safeguards to protect information, including HTTPS, access controls, secure third-party providers, filtered sensitive logs, and restricted admin access. No online service can guarantee absolute security, but we work to protect customer information from unauthorised access, loss, misuse, or disclosure.

7. Retention

We keep order, artwork, support, and fulfilment information for as long as needed to provide the service, resolve disputes, comply with legal obligations, and maintain business records. You can contact us to request help with personal information associated with your order.

8. Contact

For privacy questions or support requests, email support@petportraits.co.za or call +27 68 974 6257.